Please check the following before placing your order with Sign Luxe.

Artwork & File Quality

Supply artwork as a print-ready PDF wherever possible, with fonts embedded or converted to outlines.

Use vector logos and high-resolution photographs. Screenshots, images downloaded from social media and enlarged low-resolution files may print blurred or pixelated.

Follow the artwork template and resolution requirements for your chosen product. If supplying artwork at a reduced scale, clearly state the scale and final print dimensions.

Bleed, safe margins, cut lines and finishing requirements vary by product. Please confirm these before submitting artwork.

Screen colours may differ from printed colours. If an exact brand colour is essential, discuss colour matching with us before ordering.

Sizes, Quantities & Content Please check all measurements, quantities, materials, finishes, spelling, contact details and arrow directions. Measurements must be supplied in millimetres, clearly identifying width × height. For signs supplied in multiple panels, confirm the panel sizes, order and joining positions.

Proof Approval Where a proof is supplied, production will begin after your written approval and the agreed payment requirements are met. Approval confirms the content and layout shown. A digital proof does not guarantee that low-resolution images will print sharply or that screen colours will match the finished product.

Changes & Cancellations Request any changes immediately. Changes may not be possible once production has started. Any additional charges will be explained and agreed before further work proceeds.

Goods made to your specifications or clearly personalised are generally excluded from the statutory 14-day change-of-mind cancellation right. This does not affect your rights if goods are faulty, damaged or not as described. Any cancellation charges will comply with applicable law.

Production & Delivery Quoted lead times depend on the product, artwork readiness and proof approval. Delivery dates are estimates unless expressly agreed as guaranteed. Please tell us about any essential deadline before ordering.

Artwork Ownership & Permissions By submitting artwork, you confirm that you have permission to use its logos, photographs, wording and other content. You are responsible for obtaining any permissions required to display or install your sign.

Problems With Your Order Please inspect your delivery promptly and contact us with your order number and photographs of any damage or printing issue. Proof approval does not remove your rights where we fail to reproduce the agreed artwork correctly.

Your statutory rights are not affected.

Artwork questions? Call 07862 220333 before ordering.